Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Every dentist has probably had patients with unrealistic expectations, a penchant for practice-hopping, or not complying with treatment plans. One presenter at the Chicago Dental Society 2025 ...

Dental fear is an intense emotional reaction that can be characterized by anxiety, palpitations, sweating, dizziness, a ...

Cindy Roark, DMD, MS, is Chief Clinical Officer & SVP at Sage Dental and a member of Harvard School of Dental Medicine’s Board of Fellows. Despite its historic label as an industry slow to technology ...

Improv comedy classes are part of the training medical residents at Minnesota's Mayo Clinic receive. It's an effort to help doctors learn early how to improve relationships with patients. Some doctors ...

Going to the dentist can be a challenge for some patients. But for those with disabilities, it can be an overwhelming experience. At Farmingdale State College’s Dental Hygiene Care Center, the new ...