Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...

Emergency medicine is a complicated and rewarding specialty filled with unique challenges. Positioned at the “front lines” of care delivery, emergency departments (ED) treat patients in an environment ...

Karly is SVP of Patient Access, Platforms and Shared Services Product at Experian Health, delivering new solutions for the industry. The healthcare industry has spent decades and billions of dollars ...

The pharmaceutical industry is reaching a turning point in patient support. | Life sciences leaders say patient support is ...

Hospitals and healthcare organizations have been developing patient-engagement strategies for decades, if not longer. Traditionally, the patient experience has been important, but clinical outcomes ...

At HIMSS 2023, we saw lots of technologies aimed at improving the patient experience on display. From digital whiteboards to products like Amazon’s Alexa and Echo for healthcare, there’s a range of ...

Patient experience is a popular buzzword for healthcare, but health systems probably aren't investing enough in consumer preferences, said Dr. Maulik Majmudar, chief medical officer and cofounder of ...

Patient experience is among the top three hospital priorities today. Caregiver engagement is one of the most essential strategies for improving the patient experience. Within caregivers, volunteers ...

Equus Growth Advisors, the healthcare advisory firm specializing in the operational transformation and sustainable growth of founder-led and PE-backed healthcare organizations, today announced a ...

Many health systems are giving patients the power to schedule appointments and procedures. What happens when that autonomy ...