The second Trump administration's approach to shared services may offer agencies less flexibility and potentially lower performance by centralizing acquisition. It's a shift from the president's first ...
The author examines conceptual and operational issues associated with the "perceptions-minus-expectations" (P-E) perceived service quality model. The examination indicates that the P-E framework is of ...
On Jan. 1, CMS will begin implementation of a new alternative payment system for select hospitals. The Transforming Episode Accountability Model will hold participating hospitals responsible for the ...
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