No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Industries around the world depend on a variety of services and products to fulfill their ...

Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

IRVING, Texas--(BUSINESS WIRE)--Vizient, Inc., the largest member-driven health care performance improvement company in the country, recognized the superior performance of suppliers and distributors ...

Simon Short, senior vice president of customer excellence at ServiceNow, has joined its Board of Directors. Short has ...

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DUBAI, 28th August, 2025 (WAM) – Dubai Chambers has revealed significant growth in participation in its Service Excellence Programme during H1 2025, underlining the private sector's increasing focus ...