NEW YORK -- Hilton Hotels, which installed self-service kiosks at the Hilton New York and Hilton Chicago earlier this year, reported that after a few weeks, 10% to 12% of arriving guests are using ...
ATLANTA -- Holiday Inn Hotels and Resorts, an InterContinental Hotels Group (IHG) brand, began testing a full-service reception kiosk capable of handling everything from guest check-ins and check-outs ...
Self-service isn't just about speed – it's a key driver of guest satisfaction and loyalty. In a survey of 2,000 U.S. travelers, frustrations with traditional hotel operations remain clear: 82% of ...
Lastminute.com is to the UK and France what Expedia or Travelocity are to the U.S. The multilingual site promotes special travel deals, and does so proactively via an email newsletter to half a ...
Budget hotel chain Travelodge is considering expanding its self-serve hotel concept, where guests never have to speak to a single member of staff. The company launched its first "hybrid" hotel last ...
To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The Southmoreland on the Plaza is shifting its business ...
What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback