Salesforce this week extended the capabilities of its Service Cloud platform by making available a series of plug-in modules that organizations can use to add, among other things, a two-way video chat ...

SAN FRANCISCO - Two San Francisco tech giants headquartered about a block away from each other are joining forces. Cloud software pioneer Salesforce.com is buying work-chatting service Slack for $27.7 ...

HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), is one of the first ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

CRM leader Salesforce today launched new telehealth features for its Health Cloud patient relationship management solution, enabling two-way video chat that allows patients to connect directly with ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

SAN RAMON, Calif. (AP) — Business software pioneer Salesforce.com is buying work-chatting service Slack for $27.7 billion in a deal aimed at giving the two companies a better shot at competing against ...