From drones and humanoid robots to collaborative “cobots” designed to work alongside humans, sophisticated machines are ...

WASHINGTON (7News) — Robots are now able to hold conversations with humans thanks to Artificial Intelligence (AI). 7News On Your Side's Lindsey Mastis covers AI & Tech and tried out a robot designed ...

In the Star Wars franchise, C-3PO is a protocol droid that serves on the front lines of galactic war, demonstrating advanced knowledge of etiquette across cultures and an ability to speak more than 7 ...

Automaker Hyundai has a new employee working in one of its showrooms in Seoul, Korea. The employee is an AI-powered automated robot called DAL-e that provides customer services at the showroom. The ...

Given the importance of physical distancing, it's understandable that customers and staff at auto dealerships may be leery of getting too close to one another. That's why Hyundai has developed a new ...

Nothing about customer service is easy. You get impatient when you’re the customer and your questions seem to vaporize into thin air. If you’re the rep, you never know when you could get attacked by ...

While service robots with male characteristics can be more persuasive when interacting with some women who have a low sense of decision-making power, 'cute' design features -- such as big eyes and ...

“Robots” uses Coolidge’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer service. According to a recent Discover and Dynata survey, 95% of ...

Recent data out of the World Economic Forum in Davos has shed new light on the role that AI and customer service are playing in shaping the future of work. Jobs of Tomorrow: Mapping Opportunity in the ...

Wish a robot could greet your customers at the door, guide guests to the correct meeting rooms or even bring someone a cup of coffee? Well, businesses in Japan might be testing this out in just a few ...