Dignitaries gathered at 31 Main Street in Hempstead for a recent grand opening of the 3,570-foot space equipped with the latest technology — but this wasn’t a typical store. Citibank on May 7 cut the ...

One of the clearest examples of AI transforming retail banking is the rise of AI-powered chatbots. Today, these digital ...

The modern bank branch is not a museum piece. It is a platform. And in the hands of forward-thinking leaders, it is ready to lead the next era of the banking industry's evolution. The future of ...

A significant portion of the retail banking landscape still relies on legacy systems, some of which can be costly and hamper innovation. According to a report from the Financial Conduct Authority (FCA ...

Octavio Marquez is president and CEO of Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop. AI isn’t just part of my work, it’s part of my daily life. I use AI ...

Amber Wallace, senior executive vice president, chief retail / marketing officer for Farmers National Bank, stands in front of a large video screen Wednesday at the bank’s high-tech Lab Branch on ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. Retail banks stand at a crossroads. To win the trust and loyalty of ...

Preferred Bank Founder and Chief Executive Li Yu, well into his 80s, continues to chart course for the institution. Team: Founder Li Yu, left, and other executive leaders at Preferred Bank. (Photo by ...

The FCA has recently published a feedback statement summarising the responses received on April 2024 proposals about the design of the Future Entity for UK open banking. The feedback statement sets ...

In autumn 2025, I walked into a Manhattan boardroom to meet a retailer’s C-suite. On my tablet, an AI dashboard tracked consumer trends from social media and economic data. Generative AI had built ...

The Bank of Canada (BOC) is winding down its work on a retail central bank digital currency, according to an update on its website. The announcement did not mention a wholesale CBDC but emphasized ...

Holly O'Neill, president of retail banking at Bank of America, credits one of her most significant career decisions to research about women taking risks. When she was the chief operating officer for ...