In today's fast-paced business world, growth is often the ultimate goal. But as businesses expand, a common fear emerges: will scaling mean losing the personal connection with customers that made us ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Standing out among the competition to secure a sale often comes down to the details. Driven ...

Personal relationship management apps help you improve your relationships with other people. They help you keep track of everything by storing all your contacts, whether friends, family, or work ...

The uncomfortable truth is that CRMs are often riddled with blind spots. Companies invest heavily in deployment, but treat ...

Software companies specializing in so-called customer relationship management are adding new features to their products to let people more easily customize applications to their preferences. On ...