Buying unnecessary inventory costs your business money. Conversely, inadequate inventory can lose sales. Accountants and analysts have developed a number of metrics for judging how efficiently your ...

Trust, loyalty and cultural alignment are currencies in the business world that can help businesses weather disruption and ...

To drive results, data must shape decisions in real time. That means prioritizing clarity, ownership and follow-through. When ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Measuring physician performance in an ambulatory surgery center has become essential, says Sandy Berreth, administrator of Brainerd Lakes Surgery Center in Baxter, Minn. “It is the only way we know if ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

I have a long and complicated relationship with metrics, first developed during a stint at New York’s City Hall and then as managing director at the anti-poverty nonprofit Robin Hood. Benefit-cost ...