When a study released this fall found that more than 50% of staff fail Health Insurance Portability and Accountability Act (HIPAA) assessments, two-thirds witness internal breaches, and more than 80% ...

Patient churn in healthcare happens when patients stop coming, delay follow-ups or switch providers without much notice. Unlike missed appointments or formal complaints, churn often slips under the ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

Research over the last 30 years has long been showing all the different ways that emotional intelligence skills impact bottom-line care. Stronger patient relationships, lower burnout, better teamwork, ...

The study of patient satisfaction is a rapidly emerging area of importance within health care. High levels of patient satisfaction are associated with exceptional physician-patient communication, ...

Empathic care in medicine is associated with greater patient satisfaction, a new review has found. Empathic care is also associated with patients taking their drugs as prescribed, which itself ...

Data from more than 3,200 hospitals indicates clear geographic differences, and shows South Dakota ranking on top while New York performs poorly A new study analyzing more than 3,200 hospitals across ...