Business Wire

NICE’s Workforce Management Leads Market Share for Ninth Straight Year in DMG Consulting’s 2023-2024 Enterprise WFM Product and Market Report

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2023-2024 Enterprise ...
Nasdaq

iQor Selects NICE Workforce Management Cloud Solutions as its Global Platform to Take Customer Experience to the Next Level

NICE WFM cloud-based suite helps iQor augment employee scheduling flexibility and improve engagement “iQor is dedicated to putting our employees at the forefront,” said Loren Dennis, Senior Vice ...
Business Wire

NICE Adds Powerful Innovations to Optimize Workforce Management and Improve Experiences for Digital Consumers

HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...
Nasdaq

NICE CXone AI-Driven Workforce Engagement Management Receives TMC’s Future of Work Agent Experience Award

Infused with AI capabilities, NICE’s CXone WEM is recognized for its focus on the agent experience across digital and voice channels and its commitment to CX innovation NICE CXone’s workforce ...
Destination CRM

Five9 and NICE Partner for Workforce Optimization in the Cloud

Five9, a provider of cloud-based contact center software, and NICE Systems, a provider of cross-channel analytics, have teamed up to offer a cloud-based workforce optimization (WFO) solution. Tightly ...
EDN

NICE Workforce Management Implemented at Air China With Tailored Scheduling Capability to Improve Operational Efficiency

NICE Systems (NASDAQ: NICE) today announced it is helping Air China streamline its service operations in order to enhance efficiency across its five contact centers. The leading Chinese airline ...