Over the weekend I initiated a transfer of my wireless service from AT&T to Verizon Wireless. The process was so painful and so fraught with failure that I felt compelled to share the story. Buckle up ...

Verizon customers had a rude wake-up call the morning of Monday, September 30. According to DownDetector, more than 100,000 Verizon users had reported an outage in their area by 11:30 a.m. Social ...

In the process of ordering an iPhone 12, I noticed what seemed like a strange alert that I needed to change my Verizon plan to be able to use 5G. That’s despite having what I thought was the carrier’s ...

Q: I have a fraudulent charge on my bill from Verizon Wireless for an international call I never made. I called Verizon’s customer-service department, which put me on hold to consult with its fraud ...

<P>These days all the telecom and cable companies are offering consolidated bills for their "triple play" combo of phone, video, and Internet services. But from what my readers tell me, that might ...