Microsoft is leveraging its partnership with OpenAI to incorporate AI capabilities directly into its CRM and ERP products. Dubbed Microsoft Dynamics 365 Copilot, the new offerings are designed to ...

As Microsoft's Convergence -- its annual Dynamics CRM and ERP conference -- fast approaches, it seems like a good time to update the Dynamics team's codename list and roadmap. The Dynamics CRM ...

Microsoft and FedEx are partnering to combine FedEx’s network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” offering for retailers.

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...

Microsoft has answered critics of its new CRM software, arguing that the application has full functionality targeted to customer needs. Microsoft has answered critics of its new CRM software, arguing ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

I don't write much about CRM in this blog, but I recently had a conversation with Brad Wilson, who is the general manager of Microsoft CRM. Brad knows the CRM business up and down, so... I thought it ...