Lenovo took major strides with its customer service last year, so it was with some trepidation that I once again went undercover to find out whether they were able to carry that momentum into 2023.

Lenovo is turning to its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered tools. Under the new, multi-year agreement, Lenovo will use IBM's tools to ...

Outside of one derp being a tech support guy that didn't want to do his job and transferred me to sales, you guys are alright. Newegg completely failed me for over a month in an attempt to get an RMA ...