Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...

Kenmore's $1,530 Elite 31633 washing machine (available at Sears for $915) has the best stain removal score of any top-loader we've tested so far. It also looks high-end and can hold twice as many ...

real-time diagnostic information directly to the company’s service experts. A customer seeking service on a Kenmore Connect appliance can call an 800 number and follow voice prompts to reach a service ...

Glass lids on a small number of Kenmore washing machines are spontaneously shattering, as shown in this picture. Elliott Advocacy Are we caught in the spin cycle? A consumer advocacy group claims the ...