Patients with stage 3 to 5 chronic kidney disease who used an interactive voice response system did not experience significant changes in kidney outcomes compared with patients who received usual care ...

Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

Prosper AI Inc., a company building voice-enabled artificial intelligence agents purpose-built for healthcare, said today it ...

An interactive voice response system phone call can be just as effective as a personal nurse’s phone call for ensuring patients are adequately prepared and arrive for their endoscopy examinations, ...

Interactive voice response (IVR) systems are communication systems, which provide automated telephone access to specified computer database information, while the new generation version can also ...

Interactive voice response systems may help improve monitoring of patients taking anticoagulants such as warfarin while reducing the workload of clinical staff, found a study by Ottawa researchers in ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...