The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More AI call center software uses artificial intelligence (AI) ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Through this integration, PayJunction merchants can now deploy AI-driven ...