Verizon’s global enterprise services unit is putting the infrastructure for its toll-free and AVR services into its own network, letting customers plug into the services through any broadband ...

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

ACD vs IVR: Which One Will Save You More Customers? Your email has been sent Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both. ACD ...

All 6 Types of IVR Routing and When to Use Each One Your email has been sent Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a ...

NEW YORK--(BUSINESS WIRE)--Klearcom, a global leader in telecommunication testing solutions, has achieved a major industry milestone by becoming the first company to provide in-country number and IVR ...

EnAble Vaani is an audio-based mobile networking platform that uses simple voice connectivity to reach persons with disabilities in rural areas. Unlike a helpline, it is a community-driven IVR ...