IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...

The ITIL Foundation is one of the most recognized certifications for all IT service management professionals. Also, you must be aware that earning one such is going to be very difficult. And if you ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

ITIL 4 in 10 minutes You want an introduction to ITIL 4 or, perhaps, more information. But you don’t have the time to read the 122-page ITIL Foundation: ITIL 4 Edition book. No problem. This ebook, ...

As artificial intelligence becomes embedded in nearly every sector, experts warn that the pace of adoption has far outstripped the development of governance.

CA Inc. announced new software, services and training programs Wednesday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...