One agent at a Fortune 100 insurance company handles millions of calls a year. AI helps make it happen. Contact centers are always trying to accomplish two seemingly contradictory things: scale their ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

Companies should start planning for the next stage of artificial intelligence: the orchestration of multiple agents across their businesses. Most companies are still figuring out how to deploy even ...

This year has seen changes to Minnesota's health insurance ecosystem, and with Open Enrollment approaching, those changes ...