When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Black Friday has always been chaotic and its migration from an in-store stampede to online event hasn’t done much to change that. You’re in a rush to snap up good deals and can easily make mistakes ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

We may receive a commission on purchases made from links. Whether you're enjoying all of the perks of an Amazon Prime subscription or you just occasionally buy a product from the online retailer, when ...

Tired of Amazon Prime? Canceling it might not be as straightforward as you think. Here's what you need to know.