RSA today announced new RSA Help Desk Live Verify capabilities that stop social engineering attacks by extending coverage for users without a registered authenticator. Announced at Identiverse 2026, ...

AI-powered customer-facing platform designed to support reception, scheduling, intake, communication, payment routing, ...

Today, work passing through a service desk relies heavily on input from multiple team members. The efficiency of the communication, documentation and support processes determines the effectiveness of ...

DENVER, Feb. 05, 2026 (GLOBE NEWSWIRE) -- NexusTek, a leading provider of AI, infrastructure, and security solutions, today announced the launch of NexusOps with NexusIQ, an integrated AI-powered ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

If your clinic’s Slack still feels like a digital bulletin board where critical updates get buried in #general, you’re not alone—but the game just changed. Slack’s 2026 Workflow Builder refresh, now ...

For AI Week, read how MSPs are uncovering use cases that bring productivity improvements and customer service enhancements ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

AI-driven triage, routing, and service updates help businesses resolve issues faster, improve consistency, and deliver a more proactive support experience. DENVER, Feb. 05, 2026 (GLOBE NEWSWIRE) -- ...