The report shows the benefits AI already has on employee services: 95% of IT leaders say they've seen measurable improvements ...

The Columbus, Ohio-based division of Time Warner Cable Inc. said it plans to upgrade its help desk software to include asset management capabilities. The new version of Toronto-based Help Desk ...

NEW ORLEANS – New automated systems are increasingly making help desks or at least some of their members expendable. But managers overseeing these support groups argue that phasing out people can only ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

Time Warner Cable’s Columbus, Ohio, call center a few years ago didn’t exactly have the best way to track trouble tickets. “We used a telephone and a scratch pad,” says Bill Myers, network ...

The ITS Help Desk is happy to help, but the easiest way to reset your password may be to do so yourself. Please go to go.brandeis.edu/reset, enter your Brandeis username and last name, and choose an ...

The Washington Post has created a destination for readers seeking to understand and control their technology. The new offering, “Help Desk,” will feature a variety of storytelling methods, including ...

As we embark on a new school year, do you know how to get tech support? Who do you call when you forget your password or have trouble logging in to myMiami? Support is one of the most important ...

Until last year, the Pittsburgh-based Port Authority of Allegheny County had no centralized system for handling help desk calls from its 872 users. The agency’s 22 support representatives were ...