Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...

The UAB Department of Surgery receives most IT support from HSIS. For any technical support or service requests, faculty, trainees and staff can contact the Help Desk at 205-934-8888 or email the Help ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.

Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...