My niece worked at a well-known retail store in the 1980s. She told me they were required to greet customers because research has shown that people are less likely to steal after a personal exchange.

DEAR MISS MANNERS: I have a dear friend who, every time I see her, insists on greeting me with a kiss on the lips. When I attempt to turn the other cheek (pun intended), she firmly redirects me back ...

DEAR MISS MANNERS: I would like to know if it’s proper for one person to hand another person a birthday card/Christmas card personally -- not one attached to a gift. It seems to me that a card should ...