Genesys Cloud Work Automation now extends orchestration beyond the contact centr. With end-to-end case management, organizations can turn customer needs into clear, coordinated actions by automating ...
At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.
Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...
SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...
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