Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

Genesys Cloud CX is a Contact Center as a Service (CCaaS) platform delivered through a cloud-native architecture. It provides core contact center functionality alongside tools for digital engagement, ...

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

PARIS (Reuters) - Alcatel-Lucent plans to sell its Genesys call center software business to private equity group Permira for $1.5 billion in cash but will keep a larger, less profitable chunk of its ...