Metro is bringing in an outside expert this week to assess chronic troubles with its escalators and elevators, which are vital to the smooth functioning of the system. The consultant is expected to ...

Metro has created a senior managerial position to oversee the system’s problematic escalators and will speed up some repairs after reports of chronic maintenance deficiencies and faulty equipment.

Metro’s escalators have been causing problems this month when stopped — but also when running. A 4-year-old girl suffered a severe hand injury Thursday after falling on a moving Metro escalator. And ...

Metro was warned that its escalator brakes are worn and likely to give out more than a month before a L’Enfant Plaza escalator malfunctioned, sending dozens of passengers free-falling to the mezzanine ...

BOSTON (CBS) - A maintenance crew was on the escalator at the MBTA's Back Bay station checking it over Monday, one day after ambulances rushed nine people hurt there Sunday. "All of the sudden we just ...

In September, an ascending escalator at Back Bay Station careened backward at high speed, sending a pile of riders tumbling to the bottom. (Footage courtesy of MBTA) In September, an ascending ...