Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

Fast-food chains are experimenting with AI in drive-thrus. Previous gen AI order-takers failed. AI voice tech is playing a larger role in customer service. Fast-food restaurants like Taco Bell and ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

It’s called “fast food” for a reason, but some restaurants do it better than others. A new report from Intouch Insights and QSR Magazine looked at 13 different fast-food chains and analyzed different ...

Fast food drive-thrus are typically convenient, often open late, and, most importantly, pretty fast. Places compete to be faster and better than their competitors, but only one can reign supreme as ...

From coffee to prescription drugs, Americans love making a purchase from the comfort of their vehicle – but when it comes to ...