If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

Dell Tech Concierge offers continuous care for any Windows PC and connected devices in the home Dell Advantage rewards loyal customers with 5-percent back with a Dell Promo eGift Card, other special ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. “As a service” has become all the rage these days, whether it ...

Dell Technologies Inc. today introduced a raft of additions to its APEX product portfolio that will enable companies to buy more of their infrastructure on an as-a-service basis. The offerings debuted ...

Small businesses are increasingly given short-shrift by large tech corporations. Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to ...

In a blockbuster move to double down on its as-a-service sales and go-to-market strategy, Dell Technologies launched Project Apex Wednesday during its virtual Dell Technologies World Digital ...

Dell launches new Apex as-a-service offerings and public cloud integrations with the goal of moving customers from multi-cloud ‘by default’ to multi-cloud ‘by design,’ says Dell Vice President of ...