Well, our hero's story had a happy ending. The service tech came out to my office and replaced both the motherboard and the screen on my Dell laptop. After than magic was performed, the system booted ...

If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. “As a service” has become all the rage these days, whether it ...

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Concept Luna shows the potential of a 100% sustainable laptop. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. "We don't throw away an entire car ...

Small businesses are increasingly given short-shrift by large tech corporations. Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to ...

Dell, one of the world’s major PC makers, is working on bringing more user-friendly repairability to its laptops. It teased us last yearwith an early version of Concept Luna, which promised to use ...

Dell Technologies Inc. today introduced a raft of additions to its APEX product portfolio that will enable companies to buy more of their infrastructure on an as-a-service basis. The offerings debuted ...