If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

Readers weigh in on Dell's poor customer service rankings, pointing out that not all of Dell's service offerings are the same A few readers weighed in to dig a bit deeper into the rock-bottom ranking ...

This new fee-based offering is designed specifically for those customers who want to engage with the same dedicated team each time they have an issue with any of their in-warranty Dell-branded ...