Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were a lot of different stories out there about how AI was returning inaccurate ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

COPENHAGEN, Denmark--(BUSINESS WIRE)--Dixa, the conversational customer service platform, announces Dixa Discover, a new analytics suite to help businesses leverage customer service data to make ...

The banks want the pay-by-bank provider to use application programming interfaces to protect consumers, they say.

Adidas has disclosed that customer data was breached following a cyber-attack on a third-party. The global sportswear giant said the data mainly consists of contact information relating to consumers ...