Talkdesk is showcasing Talkdesk Agent Builder and the broader Talkdesk Customer Experience Automation platform at Customer ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

Meta’s just-launched Business Agent could mark a major shift in how companies of all sizes deal with customers. But what are ...

A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Product expertise and institutional knowledge are valuable, but changing technology is driving demand for new skill sets, a ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...