Pennsylvanians have a chance to weigh in on how the state maintains and improves its roads and bridges. The Pennsylvania ...

Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

Community members can provide further input on these plans during public meetings this fall, leading to a final decision by ...

The boxes are put away, the photos are hung, your claim is completed and you're settling into your new home. It feels good to have the latest permanent change of station, or PCS, move completed, doesn ...

J.D. Power recently released its annual passenger satisfaction surveys for North America's airports. John Glenn Columbus ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Let’s say your company wants to introduce a new product or service. New survey data shows that 52% of development teams report that their roadmap for new introductions begins with feedback. In other ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Here's how Jacksonville International Airport (JAX) ranked among other medium airports in the 2025 North American Airport Satisfaction Study.