It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most ...

Mom's Meals®, the most comprehensive provider of Food as Medicine solutions nationwide, has achieved record-setting results ...

TROY, Mich.: 28 July 2022 — As wireless customers seek assistance from phone, store and website representatives, they are experiencing the negative effects of ongoing staff turnover. Longer wait times ...

Troy, Mich.: 6 Feb. 2020 — The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the J.D. Power 2020 U.S. Wireless Customer Care ...

Paraphrasing the bard: To outsource or not to outsource your customer care operations, that is the question. And unfortunately, the answer is a resounding, “it depends.” Colin Taylor, CEO and Chief ...

Few professional relationships are as intimate as the one between a health care provider and his customer. Health care customers may be sick, in pain or simply embarrassed about their health condition ...

RIVERWOODS, Ill.--(BUSINESS WIRE)--Discover executives joined City of Whitehall leaders, local and state legislators, business owners, and non-profit organizations Tuesday afternoon to break ground on ...

Along with extending center hours, Manheim hopes to streamline its customer-service efforts by creating a single, toll-free phone number for all requests. Effective immediately, customers can dial ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...