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Western Technical College Computer Support Specialist students will be offering a technology support help desk for the community from March 7 to April 8. Services will be available online, over the ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

At Indiana University at Bloomington, good help is not hard to find, but it’s pricey. Questions to the 24-hour tech-support help desk cost the institution about $11.41 per phone call and $9.39 per ...

For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...