Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers across ...

The iconic video call software provider Zoom Video Communications Inc. has made good on its promise to enter the cloud contact center market with the launch of Zoom Contact Center today. Generally ...

TAMPA, Fla. & SAN FRANCISCO--(BUSINESS WIRE)--OTDAmericas, a global business process outsourcing company, and LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, today announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include ...

VentureBeat presents: AI Unleashed - An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More In 2019, Contact Center AI, a Google Cloud service that ...

Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip business owners with the knowledge and confidence to make informed decisions. As ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business applications and ...

MAXIMUS has announced an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform, an integrated, cloud-based omnichannel contact center solution. The agreement enables federal, state ...

Talkdesk, which provides an enterprise contact center platform, today announced that it raised $230 million at a post-money valuation of $10 billion. The round, which came from Whale Rock Capital ...