Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

At the height of the COVID-19 pandemic, when most companies shifted the majority of their contact center employees to work-from-home agents, dashboards and notifications for managing contact center ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More Seattle-based Marchex is looking to vastly improve how ...