The CRM and contact centre services industry for which you have been the largest to historically focus on call centers is highly competitive – how does Teleperformance differentiate itself and its ...

Andrew Bloomenthal has 20+ years of editorial experience as a financial journalist and as a financial services marketing writer. Natalya Yashina is a CPA, DASM with over 12 years of experience in ...

Interviews can be tricky at times, so preparation in advance is always helpful. To answer to the best of your ability, make a good impression, and secure that suitable job, is an art. BPO training and ...

Raman Roy – the Father of the BPO Industry in India and Life Achievement Award Winner for Dataquest 2023 had a very interesting chat with Editor Sunil Rajguru where he unravelled the story of BPO ...

Careers360 correspondent Shiphony Pavithran tries her luck at an entry-level position at one of India's top 20 BPOs and walks out with an offer letter! She chronicles her interview experience. Last ...

Business process outsourcing involves the outsourcing of business functions to external companies. To clarify, many companies outsource tasks to external providers. An example may be hiring a ...

Do you know how significant the business process outsourcing industry is to major businesses nowadays? From online giants like Amazon to finance powerhouses such as JP Morgan, BPO companies played a ...

Its been almost three years since Businessworld India published a feature on Rural BPO, writing about a company called Lason. Lason had just just set up its first rural BPO unit in Kizhanur village, ...