Consumer rights and guarantees | ACCC
WEBBusinesses must meet a set of basic rights when they sell products or services. These basic rights are called consumer guarantees. They are included in the Australian Consumer Law. Consumers automatically receive these consumer guarantees when they buy goods and services. It is unlawful for businesses to mislead consumers about these rights.
WEBConsumer guarantees – snapshot. The consumer guarantees apply every time you buy goods and services. When you buy goods, the seller guarantees that: goods will be of acceptable quality. goods will be fit for a particular purpose. goods will match their description. goods will match the sample or demonstration model.
Buying products and services | ACCC
WEBBuying products and services. Under the Australian Consumer Law, businesses must meet a set of basic rights called consumer guarantees when they sell products or services. Certain behaviour is also illegal under the Australian Consumer Law. If a consumer has a problem with a product or service, their first step is to contact the seller.
Problem with a product or service you bought | ACCC
WEBRegister your number with the Do Not Call Register. (link is external) provided by the Australian Media and Communications Authority, or call 1300 792 958. 1. First, understand your rights. You have the right to expect certain things when you buy a product or service. If you have a problem with a product or service, it may mean the business ...
Warranties | ACCC - Australian Competition and Consumer …
WEBA warranty is a voluntary promise that a person or business makes when selling a product or service. Once the consumer buys the product or service, the warranty becomes a legal right. Businesses must comply with any warranties they have provided. The terms and conditions of a warranty may require the consumer to do certain things in order to ...
About the ACCC | ACCC - Australian Competition and Consumer …
WEBThe Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority established in 1995. Its role is to administer and enforce the Competition and Consumer Act 2010 and other legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians. The ...
About franchising - ACCC
WEBAbout franchising. Franchising is a way of doing business. Key roles in franchising are the franchisor and franchisee. A franchisor largely controls how the franchisee’s business is run. They control the name, brand, and business system the franchisee is going to use. The Franchising Code of Conduct applies to franchising in Australia to help ...
Consumers | ACCC
WEBConsumers. The Competition and Consumer Act 2010 is designed to protect you as a consumer in your dealings with business. You can learn more about: your consumer rights how businesses should act when selling you goods and services what steps you can take to resolve a problem or a complaint how to shop safely and reduce the chance of a problem ...
WEBThe Act treats this type of breach as serious and conduct of this kind can result in fines of up to $1.1 million for businesses and $220 000 for individuals. Consumers or businesses who want to complain about or report conduct that breaches the Act. should contact the ACCC Infocentre on 1300 302 502.
Claiming compensation - ACCC
WEBHow to claim compensation. To seek compensation, a consumer contacts the business, verbally or in writing, to explain the problem and ask for compensation. The consumer: should determine the amount of compensation required to return them to the financial position they were in before the problem happened. should show a …